Care Coordination

A Rewarding Career In

Care Coordination

Care coordination staff work with new residents and their families. Their duties include admissions and customer service.

Customer Care Coordinator

The Customer Care Coordinator (CCC) oversees the welcoming of new resident admissions throughout the facility on their first day or the first day back after a hospital stay. The CCC completes resident orientation, helps residents to acclimate to their new surroundings, and contacts the family easy anxiety and answer any questions they may have. The CCC serves as a bridge of communication between the clinical and admissions teams in matters of resident customer care concerns and provides follow-up phone contact to all residents discharged from the facility to ensure a smooth transition home.

EDUCATION & EXPERIENCE

Bachelor’s degree preferred or three years equivalent experience in lieu of a degree; One to three years nursing facility, community relations, customer service and/or customer relations, sales and/or social service experience required. Previous health care admissions/marketing/sales experience preferred.

Business Office Manager

Business Office Manager

The Business Office Manager is responsible for all financial transactions and reconciliations as well as business office record keeping with the facility, supervising any subordinates and providing customer service to our residents and families.

EDUCATION & EXPERIENCE

This position typically requires either an Associate’s degree or a minimum of 3 years of experience functioning as the payroll, clerk and accounts payable (A/P) clerk.

Admissions Director

The Admissions Director coordinates all aspects of resident care including admissions, discharges, resident assessments and care plans with residents, residents’ families, staff and administration. The Admissions Director provides facility tours and serves as a liaison between hospitals, physicians and other healthcare providers who provide patient referrals to the facility.

EDUCATION & EXPERIENCE

This position often requires an associate degree in business with a bachelor’s degree preferred or equivalent work experience in a healthcare environment with a focus on community relations.

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